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Questions & Answers
Everything you need to know about swapping, selling, and buying on The Beauty Exchange. Can't find your answer? Reach us on the Contact page.
What is The Beauty Exchange?
A members-only marketplace where you can swap, buy, and sell gently used and new cosmetics in a trusted community. List what you no longer reach for, find something you love, and give beauty a second life.
How do swaps work?
Browse Discover, tap Swap on an item you love, and offer one of your own in return. If the owner accepts, both members pay a small swap fee, ship their items, and confirm delivery. Once both sides confirm, the swap is complete.
What are Swap Credits™?
Swap Credits are a virtual currency that lets you trade without a direct one-for-one match. You earn credits when your listed item is received and confirmed, you can buy a Boost package from your profile, or convert a seller balance to credits. Credits have no cash value and are used to claim items from other members.
How do I get paid when my item sells?
Your net earnings (sale price minus the platform fee) are recorded and placed on a 3-business-day hold so the buyer's payment can fully clear. Once the hold lifts, your earnings move to your available balance and you can request a payout. Connect a Stripe account once from your profile to receive automated direct deposit, or choose PayPal, bank transfer, or Swap Credits.
What are the platform fees?
The platform keeps a 12% commission on each sale for free members and 10% for TBE+ members. A per-swap fee also applies to each participant in a completed swap: $4.99 for free members and $1.99 for TBE+ members. Fees are collected at checkout.
How does shipping work?
You ship your item to the address provided through the platform and add a tracking number and carrier from My Swaps or your profile once it's on its way. Both you and your partner can follow the shipment until it's delivered.
What if a swap or purchase goes wrong?
If an item isn't as described, isn't shipped, or doesn't arrive, you can flag it for review from My Swaps. Our team reviews flagged transactions and mediates a resolution. Members are expected to act in good faith and communicate promptly.
What about returns?
If you receive an item that does not match the description in the listing — wrong shade, different condition, missing parts, or otherwise not what was advertised — open a dispute from My Swaps right away. An investigation will be underway to review the listing, the shipment, and both sides of the story, and we'll work to resolve it fairly. Be sure to keep the item and any photos in case they're needed during the review.
Is it safe to buy used cosmetics?
Members must honestly describe the condition of every item. We prohibit counterfeit or inauthentic items, recalled or unsafe products, and anything where hygiene or safety is a concern. You can report any listing that violates these rules for review.
How do memberships work?
There's a free membership and a paid TBE+ membership with lower fees and extra perks. Memberships are billed as recurring subscriptions — you can cancel anytime, and your benefits continue until the end of the current billing period.
How do I contact support?
Email us at support@thebeautyexchange.com or visit our Contact page. We're happy to help with anything you need.
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