Legal
Terms of Use
Effective January 1, 2024
These Terms govern your use of The Beauty Exchange. Please read them carefully — by creating an account or using the platform, you agree to be bound by them.
1. Acceptance of Terms
By accessing or using The Beauty Exchange platform, you agree to be bound by these Terms of Use. If you do not agree to these terms, please refrain from using our services.
2. Eligibility
You must be at least 18 years old to use The Beauty Exchange. By using our platform, you represent and warrant that you meet this age requirement.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. You agree to accept responsibility for all activities that occur under your account.
4. Prohibited Conduct
Users may not: (a) engage in fraudulent activities; (b) harass or harm other users; (c) distribute spam or unsolicited promotional material; (d) violate any applicable laws or regulations.
5. Intellectual Property
All content, logos, and features provided on The Beauty Exchange are the exclusive property of The Beauty Exchange and are protected by international copyright and trademark laws.
6. Termination
We reserve the right to terminate or suspend your access to the platform immediately, without prior notice, for any conduct that we, in our sole discretion, believe is in violation of these Terms of Use.
7. Limitation of Liability
In no event shall The Beauty Exchange be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of the platform.
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which The Beauty Exchange operates, without regard to its conflict of law provisions.
9. The Marketplace — Buying, Selling & Swapping
The Beauty Exchange is a members-only marketplace where members list, sell, swap, and buy gently used and new cosmetics. You may list an item for sale at a set price, offer it for swap, or both. When you list an item, you represent that you have the right to list it, that it is authentic, and that you have accurately described its condition.
10. Swap Credits™
Swap Credits are a virtual currency used to facilitate trades without requiring a direct one-for-one match. You earn credits when your listed item is received and confirmed by the other member; you may purchase Swap Credits Boost packages from your profile; and you may convert a seller balance to credits. Credits may be used to claim items from other members. Swap Credits have no cash value, are not a financial instrument, and are not redeemable for cash except where required by applicable law. Recommended credit ranges by condition are provided as guidance only; final values are set by members and may vary based on brand, condition, and demand.
11. Selling & Payouts
When your item sells, your net earnings (the sale price minus the platform commission) are recorded and placed on a 3-business-day hold. This hold ensures the buyer's payment has fully cleared before funds become available to withdraw. Once the hold lifts, your earnings move to your available balance and you may request a payout. Payouts may be processed via Stripe Connect (automated direct deposit), PayPal, bank transfer, or by converting your balance to Swap Credits. To receive automated payouts, you will connect a Stripe account directly from your profile. Stripe handles the secure transfer of funds to your bank or debit card; we never see or store your banking or card details. You are responsible for the accuracy of your Stripe account and payout destination. Stripe's own terms apply to your use of its services.
12. Platform Fees & Commissions
The platform retains a commission on each completed sale: 12% for free members and 10% for TBE+ members. A per-swap fee applies to each participant in a completed swap, based on the membership tier of each participant. Fees are collected at checkout and are non-refundable except where required by law or at our discretion. Fee rates may change; we will provide notice before any change takes effect.
13. Shipping & Tracking
Sellers and swappers are responsible for securely packaging and shipping items to the address provided through the platform. Once an item ships, you must add a tracking number and carrier from My Swaps or your profile so the other member can follow the shipment. The Beauty Exchange is not liable for items lost, delayed, or damaged in transit. If a shipment does not arrive, you may file a dispute through the resolution process described below.
14. Disputes & Resolution
If a swap or purchase does not go as expected — for example, an item is not as described, not shipped, or not received — you may flag it for review from My Swaps. Our team reviews flagged transactions and may mediate a resolution. Members are expected to act in good faith and communicate promptly. Abuse of the dispute system, including false or retaliatory claims, may result in suspension or termination of your account.
15. Prohibited Items & Hygiene
Used cosmetics carry hygiene considerations, and you must accurately and honestly describe the condition of every item you list. You may not list counterfeit or inauthentic items, recalled or prohibited products, or any item that is illegal or unsafe. You may not list opened or expired products where hygiene or safety is a concern. We may remove any listing that violates these rules and may suspend or terminate the accounts of repeat offenders.
16. Memberships
We offer a free membership and a paid TBE+ membership with reduced fees and additional benefits. Memberships are billed as recurring subscriptions. You may cancel at any time; access and benefits continue until the end of the current billing period. Subscription fees are non-refundable except where required by law or at our discretion.
17. Contact
If you have questions about these Terms, please contact us at support@thebeautyexchange.com.
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